TERMS & CONDITIONS

Springall Movers provides a service whereby they move items and provide a packing and unpacking service on an hourly rate or fixed fee as agreed with the Customer prior to carrying out the work.

Payment Conditions

The Contractor will only accept payment by way of Cash, EFTPOS or Credit Card. A surcharge fee of 2% is payable for all card transactions. The Contractor will NOT accept any other method of payment. We do not accept bank direct deposits. Payment to be made at the completion of the job on that day.

It is agreed upon by the customer that when booking they enter into a contract to pay a cancellation fee of 1 hour if they choose to cancel.

Customer Must Sign A Completed Invoice On Completion Of The Job

The Customer or an authorised representative over the age of 18 years must be present at the location where the services are being provided at ALL times.

Customer Must Report Any Damage Prior To Completion Of The Job And This Must Be Documented Prior To The Contractor Leaving The Job Site

Insurance

The Contractor is insured for public liability, transit, loading and unloading insurance however this does not cover damage to all items. Insurance is valued to a maximum of $75000 per load. Any items not packed by the contractor are not covered against breakages. In order for cartons to be covered by insurance items must be packed and unpacked by Springall Movers Team. All extra cover is the responsibility of the customer. If any items are valued $5000 or more they must be made clear to the team prior to uplift to be covered under insurance.

PAYMENT & RATES for Non-Quoted Pre-Packing & Unpacking

Pre-Packing and Unpacking is charged on an hourly rate basis. The hourly rate does not include any packing materials Travel & Tolls is an additional charge. Travel is charged from base to base. All Pre-Packing & Unpacking services have a minimum charge of 2 Hours. Springall movers will only accept payment by way of Cash, EFTPOS or Credit Card.

A surcharge fee of 2.5% is payable for all card transactions. We NOT accept any other method of payment. We do not accept bank direct deposits. Payment to be made at the completion of the job on that day.

Removals

Local Removals:

Removals are charged on an hourly rate basis. The hourly rate does not include travel, toll or refuse charges. All Removal services have a minimum charge of 2 hours. Travel is charged on an hourly rate from depot to depot. The hourly rate for removals will vary on the size of the truck required and how many removalists are required for your job on the day. Weekends and Public holidays hourly rates will increase as per arrangement.

Piano’s, Pool Table’s, Slot Machines or any other equipment that is not deemed basic household furniture will incur extra charges.

Local & Interstate Quoted Pre Packs, Un Packs & Removals:

Interstate pre packs, un packs & removals are quoted only. Payment of 70% is required on the day of your pre pack or uplift and the balance of 30% is payable prior to your items being unloaded.

All Quoted Jobs:

Estimates and Quotes are given on the information supplied by the customer to our representative at the time of consultation. If for any reason items that have not be listed at the time of consultation and are required to be pre packed or uplifted on the day of the removal additional charges may apply to the original estimate or quote.

It is the customer’s responsibility for the accuracy of this information. Payment is required prior to the unloading of all packing materials.

Right To Seize, Additional Costs

Should payment not be made in accordance to the above conditions Springall movers reserves the right to remove, seize, and hold all or any items until full payment is received and cleared. Springall movers has the right to place these items in storage and where payment is not forthcoming, dispose of goods in lieu of payment WITHIN 14 DAYS of the pre pack or removal date. Any additional costs being interest, storage, labour costs, cleaning, rubbish refuse, debt collection, court, re delivery will be the client’s responsibility.